At Yathreb Kandora, we guarantee your satisfaction with every purchase made directly through our store or website. If you are not satisfied with your purchase for any reason, you can return it within 7 days for an exchange or within 7 days for a refund from the purchase date.
Refunds will only be issued in the event of a manufacturing defect. If no manufacturing defect is found, refunds will be provided in the form of a Yathreb Kandora gift card or credit voucher, valid for 6 months from the purchase date.
Please ensure the product is returned in its original condition, unaltered, undamaged, and accompanied by the original packaging and sales receipt. Items that are damaged, misused, or altered will not be accepted for refunds. Items returned without their original packaging or if the packaging is not in sellable condition may incur a restocking fee.
The following items are not eligible for refund or exchange:
- Items on sale or promotion
- Items previously exchanged
Please allow up to 2 weeks for verification of the returned item before a refund or credit is issued. Refunds will be processed according to the original payment method:
Credit card/debit card purchases will be refunded to the same card used at the time of purchase. Refund times may vary depending on the credit card issuing bank’s policies and can take up to fifteen days to appear on your statement.
Additional Terms and Conditions
The Yathreb Kandora is not responsible for any completed orders not collected within two months from the sale date on the invoice.
You are entitled to a 7-day grace period for free alterations after taking delivery of your kandora. Beyond this period, all alterations are chargeable.
We offer free delivery of your completed products to your doorstep within the country through courier services, should you not wish to pick them up.
Thank you for choosing Yathreb Kandora. For any inquiries, please contact us at info@yathrebkandora.com or call +971 589 836 436.